Network Management
Monitoring, managing, and maintaining network infrastructure (routers, switches, firewalls, wireless) to ensure connectivity, performance, availability, and reliability.
Proficiency Level
Level 1 (Follow)
- Follows procedures to monitor basic network status using predefined dashboards or tools.
- Performs simple, documented network tasks like checking physical port status or restarting a specific network service under supervision.
- Accurately reports observed network alerts or anomalies according to instructions.
Level 2 (Assist)
- Assists network administrators in troubleshooting common network connectivity issues for end-users or basic infrastructure.
- Helps configure network devices (e.g., switches, access points) using standard templates or scripts under guidance.
- Performs routine network checks (e.g., ping tests, bandwidth monitoring) and updates documentation.
Level 3 (Apply)
- Manages and troubleshoots specific network segments or technologies (e.g., LAN switching, WLAN infrastructure) independently for common issues.
- Configures routers, switches, and firewalls according to approved designs and change requests.
- Monitors network performance using standard tools, identifies potential bottlenecks, and performs basic optimizations.
Level 4 (Ensure)
- Designs, implements, and manages significant parts of the enterprise network infrastructure (e.g., core routing, data centre networks, WAN links).
- Ensures network performance, availability, and capacity meet agreed service levels and business requirements.
- Leads complex network troubleshooting efforts and root cause analysis for major network incidents.
- Plans and executes network upgrades and technology refreshes.
Level 5 (Strategise)
- Develops the overall network architecture vision, strategy, standards, and multi-year roadmap for the organisation.
- Defines network policies related to addressing, routing, security, QoS, and remote access.
- Plans long-term network capacity, scalability, and resilience to support future business growth and technological advancements (e.g., cloud integration, IoT).