Infrastructure Strategy, Development and Support
Encompassing the entire lifecycle of IT infrastructure, from strategic planning and design, through implementation and rollout, to ongoing operational support and maintenance. (Broader scope).
Proficiency Level
Level 1 (Follow)
- Follows procedures for basic infrastructure support tasks (e.g., password resets) and simple deployment steps (e.g., installing approved software).
- Understands how their tasks fit within the broader infrastructure lifecycle (strategy, deploy, support).
- Uses infrastructure components according to established policies.
Level 2 (Assist)
- Assists in deploying standard infrastructure components (e.g., PCs, basic servers) following detailed instructions and checklists.
- Helps perform routine monitoring and maintenance tasks as part of infrastructure support.
- Contributes data on operational issues or deployment activities to inform strategic reviews, under guidance.
Level 3 (Apply)
- Deploys, configures, and provides ongoing operational support for specific infrastructure components or systems (e.g., virtual machines, specific network segments).
- Participates in planning and execution of smaller infrastructure changes or upgrades, ensuring alignment with strategic direction.
- Troubleshoots common operational issues within their assigned infrastructure area.
Level 4 (Ensure)
- Manages the end-to-end lifecycle (strategy contribution, deployment oversight, operational management) for a significant infrastructure domain (e.g., enterprise storage, messaging systems).
- Ensures operational stability, performance, and security of the managed infrastructure.
- Provides significant input into the strategic planning process based on operational insights and technological advancements.
Level 5 (Strategise)
- Develops and oversees the integrated strategy covering the entire lifecycle for the organisation's IT infrastructure.
- Ensures seamless transitions and feedback loops between strategy, deployment, and support phases.
- Makes strategic decisions on sourcing models, technology standards, and investment priorities across the infrastructure lifecycle to optimize value and alignment with business goals.