Disaster Recovery Management (DRM)
Planning, implementing, testing, and maintaining procedures and technologies to recover IT systems and infrastructure following a disaster event.
Proficiency Level
Level 1 (Follow)
- Follows documented IT disaster recovery procedures accurately during tests or actual declared incidents relevant to their role.
- Knows how to access specific DR plans and contact lists applicable to their systems or tasks.
- Reports status or issues during DR activities as instructed.
Level 2 (Assist)
- Assists in updating technical documentation within DR plans (e.g., configuration details, recovery steps).
- Helps execute specific predefined tasks during DR tests under supervision (e.g., verifying data replication, starting specific services).
- Supports the maintenance of DR site inventory or contact lists.
Level 3 (Apply)
- Develops or maintains DR plans and detailed recovery procedures for specific applications or infrastructure components.
- Participates actively in DR tests, executes assigned recovery tasks, identifies issues, and documents results.
- Implements and manages backup and recovery solutions according to DR requirements (RPO/RTO).
Level 4 (Ensure)
- Manages the overall IT disaster recovery program for a significant part of the organisation or specific critical services.
- Designs DR solutions and architectures to meet defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
- Plans, coordinates, and oversees comprehensive DR tests, analysing results and driving remediation actions.
Level 5 (Strategise)
- Develops and gains approval for the organisation's overall IT DR strategy, policy, and governance framework, aligning it with Business Continuity Management.
- Determines DR investment priorities based on business impact analysis and risk appetite.
- Directs major IT recovery efforts during a significant disaster event.