Configuration Tracking
Identifying, recording, and tracking the configuration items (CIs) of an IT infrastructure and their relationships, often as part of Configuration Management.
Proficiency Level
Level 1 (Follow)
- Follows specific procedures to accurately record basic attributes of new or updated CIs (e.g., serial number, location) in a designated system.
- Uses predefined forms or tools for data entry related to configuration items.
- Reports discrepancies found during simple inventory checks as instructed.
Level 2 (Assist)
- Assists administrators in updating the Configuration Management Database (CMDB) or configuration records based on approved changes.
- Helps perform basic audits to verify the accuracy of configuration data against physical inventory.
- Supports the documentation of simple relationships between CIs under guidance.
Level 3 (Apply)
- Maintains the accuracy and completeness of configuration records for assigned IT systems, services, or applications.
- Identifies, verifies, and records relationships between CIs based on system dependencies.
- Uses configuration data effectively to support incident, problem, and change management processes.
Level 4 (Ensure)
- Manages the configuration management process for a significant portion of the IT environment.
- Defines CI types, attributes, statuses, and relationship models within the CMDB.
- Plans and oversees regular configuration audits and reconciliation activities to ensure data integrity.
Level 5 (Strategise)
- Develops and oversees the organisation's configuration management strategy, policy, scope, and processes.
- Defines the architecture and integration points for the CMDB with other IT Service Management tools.
- Ensures configuration management practices support strategic goals like automation, cloud management, and security.