Change Management
Planning, implementing, and reinforcing changes in processes, technology, or organisational structure to minimise resistance and maximise the benefits of change.
Proficiency Level
Level 1 (Follow)
- Receives and understands communications about upcoming changes affecting their work.
- Attends required training sessions for new processes or systems and follows instructions for adoption.
- Reports any issues or difficulties encountered during the transition according to procedure.
Level 2 (Assist)
- Assists in drafting basic change communication materials (e.g., FAQs, announcements) based on templates and key messages.
- Helps track stakeholder feedback, concerns, or readiness assessments related to a change.
- Supports the logistical arrangement of change-related training or support sessions.
Level 3 (Apply)
- Implements specific change management activities for a project, such as conducting stakeholder impact assessments for their area.
- Develops targeted communication or training materials for specific user groups.
- Monitors adoption rates and gathers feedback from affected users during implementation.
Level 4 (Ensure)
- Develops comprehensive change management strategies and plans for significant projects or organisational changes.
- Manages stakeholder engagement, communication campaigns, and resistance management activities.
- Assesses organisational readiness for change and measures the effectiveness of change initiatives.
Level 5 (Strategise)
- Develops the organisation's overall change management methodology, framework, and capability.
- Integrates change management principles into strategic planning and portfolio management.
- Coaches senior leaders on effectively sponsoring and leading organisational change.