Business Performance Management
Establishing metrics, monitoring progress, analysing results, and taking action to improve business performance against objectives.
Proficiency Level
Level 1 (Follow)
- Follows instructions precisely to collect specific performance data points.
- Accurately inputs collected data into predefined spreadsheets, reports, or dashboards.
- Understands the basic performance metrics relevant to their own tasks.
Level 2 (Assist)
- Assists in compiling standard performance reports by gathering data from various sources.
- Helps track Key Performance Indicators (KPIs) against targets using established tools.
- Performs basic data validation checks under supervision.
Level 3 (Apply)
- Monitors and analyses performance metrics for an assigned area, process, or project.
- Identifies deviations from targets or expected performance levels.
- Prepares performance reports including basic charts, analysis, and commentary on findings.
Level 4 (Ensure)
- Designs and implements performance measurement frameworks (including relevant KPIs and targets) for a business unit or function.
- Analyses performance trends, identifies root causes of performance issues, and recommends improvement actions.
- Facilitates performance review meetings, presenting data and insights effectively.
Level 5 (Strategise)
- Develops and oversees the organisation-wide business performance management strategy, system, and governance.
- Ensures alignment of KPIs across the organisation with strategic objectives.
- Interprets overall business performance trends and advises senior leadership on strategic interventions.