Business Negotiation
Engaging in discussions with internal or external parties to reach agreements that are mutually acceptable and achieve business objectives.
Proficiency Level
Level 1 (Follow)
- Follows scripts or clear guidelines for simple, transactional negotiations (e.g., confirming standard terms).
- Understands the defined limits and escalation points for basic negotiation situations.
- Communicates politely and clearly during interactions.
Level 2 (Assist)
- Assists in preparing for negotiations by gathering relevant data (e.g., pricing benchmarks, past agreements).
- Helps draft supporting documents or summaries for negotiation meetings.
- Observes negotiations, takes notes, and tracks action items under guidance.
Level 3 (Apply)
- Conducts negotiations for moderately complex agreements (e.g., standard vendor contracts, non-strategic sales deals) within defined boundaries.
- Applies basic negotiation tactics and strategies learned through training or experience.
- Prepares negotiation positions and identifies potential trade-offs for standard scenarios.
Level 4 (Ensure)
- Plans and leads complex negotiations for significant contracts, partnerships, or internal resource allocations.
- Develops tailored negotiation strategies based on situation analysis and stakeholder interests.
- Manages the negotiation process effectively, builds consensus, and ensures outcomes align with organisational goals.
Level 5 (Strategise)
- Develops the organisation's overall negotiation framework, guidelines, and best practices.
- Leads critical, high-stakes negotiations involving strategic partnerships, major disputes, or significant investments.
- Coaches and mentors others in advanced negotiation skills and strategies.