Business Continuity
Anticipate disruptions, maintain critical operations, and restore services quickly through structured planning, preparedness, response, and continuous improvement (e.g., Business Impact Analysis (BIA), continuity plans, crisis communication, recovery testing).
Proficiency Level
Level 1 (Follow)
- Identify own critical tasks and knows where to find relevant Business Continuity BC/Disaster Recovery DR procedures and contacts.
- Follow instructions during incidents (e.g., evacuation, system downtime steps) and reports issues promptly.
- Maintain readiness for assigned role. Keeps key information updated. Participates in briefings/drills when asked.
Level 3 (Apply)
- Develop and improves continuity plans for a function/department, including roles, triggers, communication, and workarounds.
- Coordinate and execute BC exercises (table-top/simulation), captures lessons learned, and updates plans accordingly.
- Manage disruptions within scope by prioritising recovery steps, aligning resources, and ensuring service restoration targets are met.
Level 4 (Ensure)
- Lead cross-functional BIA and continuity planning across multiple teams/vendors; validates dependencies and recovery strategies.
- Design recovery strategies (alternate site/process, data/system recovery, staffing contingencies) and ensures alignment to risk appetite.
- Oversee enterprise-level incident coordination (command structure, stakeholder comms, executive updates) and drives post-incident improvement.
Level 5 (Strategise)
- Set Business Continuity strategy and governance (policy, standards, assurance), ensuring compliance and measurable readiness across the organisation.
- Anticipate emerging risks and integrates Business Continuity with enterprise risk, cybersecurity, supply chain resilience, and strategic planning.
- Build organisational resilience culture: secures leadership buy-in, prioritises investments, and tracks maturity via KPIs/audits to continuously raise capability.