Business Agility
Respond quickly and effectively to change by sensing shifts in priorities, adapting plans, aligning stakeholders, and delivering value iteratively while managing risk and performance.
Proficiency Level
Level 1 (Follow)
- Adapt to changes in tasks or priorities without losing quality; asks clarifying questions early.
- Learn and applies new processes/tools quickly; seeks feedback to improve.
- Share timely updates on progress and blockers to help the team adjust.
Level 2 (Assist)
- Re-prioritise work based on new information and explains trade-offs (time, cost, quality, scope).
- Support flexible ways of working (short cycles, check-ins, retrospectives) and contributes improvement ideas.
- Identify small risks/opportunities early and escalates with proposed options, not just problems.
Level 3 (Apply)
- Lead iterative delivery for a workstream: breaks work into increments, tests assumptions, and adjusts based on results.
- Use data and customer/stakeholder feedback to refine solutions and maintain value focus.
- Manage change impacts within scope (people, process, technology), maintaining alignment and delivery momentum.
Level 4 (Ensure)
- Build agility across teams: aligns priorities, removes bottlenecks, and coordinates dependencies to speed decision-making.
- Design operating rhythms that enable fast adaptation (governance cadence, backlog/prioritisation, rapid issue resolution).
- Anticipate market/operational shifts and reshapes plans proactively while controlling risk and maintaining performance.
Level 5 (Strategise)
- Shape organisational agility strategy (structure, culture, decision rights, metrics) to enable continuous adaptation at scale.
- Embed agility into business planning and portfolio management (dynamic prioritisation, funding/resource flexibility, outcome-based KPIs).
- Develop resilience and learning culture: institutionalises experimentation, knowledge sharing, and continuous improvement across the enterprise.